To succeed, businesses demand practical answers to their current challenges. They need the right balance of specialist expertise, structured process and rigorous, fact-based analysis – all underpinned by leading-edge thinking.

That's where our supply chain consulting services come in.

We support a wide range of businesses to develop, deliver and sustain competitive advantage across a number of critical areas:

End-to-end supply chain operations -

In today's volatile markets, leading companies are putting supply chain thinking at the forefront of our customer driven business operations and strategy. After all, a customer-driven supply chain doesn't only help reduce complexity it also plays a critical role in delivering growth.

Our objective is to help you turn areas of potential disruption into sources of competitive advantage. Working closely with you on end-to-end strategy, design and implementation, we can transform your global, regional and local supply chains.

In doing so, we'll help you unlock insights and opportunities, deliver increased customer value, and tackle immediate concerns. All of which will ultimately deliver enduring business benefits.

More than this, we can also ensure environmental, sustainable and low-carbon measures are adopted across the entire end-to-end operation.

We deliver all of this using our specialist expertise in:


End-to-end supply chain management


Supply chain risk


Procurement and sourcing


Inventory management


Planning - S&OP and integrated business planning


Distribution and manufacturing networks


Transport operations


Distribution centre and warehouse operations


Manufacturing operations

Business operating models -

The effectiveness of your business operating model is fundamental to the success of your organisation. Get it right and you'll improve your margins, growth, service, profit and competitiveness.

We'll work with you to create and deliver the right business operating model for your business objectives. We'll show you the pros and cons of the available options. And we'll help you implement the optimum balance of customer offering, end-to-end operations and financial return. All of which will support your core business strategy.

The result? You'll be able to unlock new opportunities throughout your business. Opportunities to lower costs and increase margins, develop profitable new services, refine existing ones and out-pace competitors. All of which will power sustainable growth and transform how you operate.

Because when every percentage point counts, good enough simply isn't good enough

Customer and commercial proposition -

To be truly successful, every business must understand its customers' needs intimately.

We balance in-depth customer insights with practical expertise in operations and business economics to determine precisely which combination of products, services and offerings will deliver the greatest success. And, importantly, we'll help you weigh up the implications that delivering this combination will have for your business.

We'll work with you to define and deploy your go-to-market strategies for implementation and design across:

Customer experience
Customer journey
Product and customer strategies

We audit existing customer services and experiences to help you understand what you have today, and anticipate what you should be offering tomorrow.

We take the same approach to product and customer strategies, providing clients with an understanding of their current offer and helping them develop strategies to be competitive in the future. How do we do this? Our powerful business analytics capability – revealing customer pricing, channel and product insights. Ultimately, we'll help you plan and deliver more profitable customer journeys throughout your organisation and create the right formula for your business and your customers.

Business insights through analytics -

Right now, hidden inside your business data lie the keys to your future business success. Success that will deliver a step-change in how you currently operate. Success that will unlock powerful new sources of increased margin and significant opportunities for growth.

Of course, first you have to uncover this knowledge and put it to work. That's where our supply chain analysis expertise comes in.

Our supply chain consultants understand how to extract clarity from even the most complex business data. We know how to use it to discover new opportunities for profitable growth, increased margins and end-to-end operational efficiencies. And we know how to do it fast.

It's enabling our clients to create new services and ways of operating and giving them tangible advantages in even the most competitive markets.

Crucially, we'll deliver expert insight to interpret what that data means and how it can provide real value to your business.

People and organisational development -

Your assets and operations are only as valuable as your team's ability to use them. And yet this area is frequently overlooked. All too often, change initiatives deliver just a fraction of the potential – leaving your business struggling to put all the great thinking into action.

Success is about engaging and empowering the organisation, setting the right performance measures and ensuring people have the skills & training to execute.

We understand that the effective transfer of knowledge is essential to getting the most out of your investment. That's why our work approach is transparent, engaging and participative. And we develop tailored training programmes to educate all levels of your company, from board directors to your critical teams.

Our focus is to embed capabilities within the actual business environment. And we ensure all our development initiatives deliver tangible outputs on both a personal and organisational level.

Research and benchmarking -

In the face of an ever-changing business environment, if you're to create and maintain an advantage over your competition, you need answers to some fundamental questions.

What are your customers doing? Your competitors? How about other best-in-class organisations? What's changing in the market?

Your business needs to know all of this and more before committing to a major supply chain or operations change. This is where our global supply chain research and benchmarking services can help.

We provide both quantitative and qualitative performance data on best-in-class supply chain and business operations, customer service and market trends throughout the world. And we can undertake tailored research and benchmarking studies and interpret what that data means and how it can provide real value to your business.

This gives you the empirical data you need to help support your decision making.

Our services include:

Senior team innovation workshops
Organisational design and KPIs
Development needs assessments and defining learning frameworks
Developing and delivering supply chain academies
Tailored training and skills development
Facilitating change through cross-functional group working


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